Our Policies:

Scheduling:

Allure Aesthetic Center is always buzzing, so appointments are required. We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

A Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Your credit card number will be securely kept in your history file.

Appointment Reminder Policy:

As a courtesy to our clients, we will send you a text message reminder 24 hours prior to the scheduled service. If you choose not to provide us with your cell phone number, we are unable to offer you a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

Arrival:

Please arrive 10-15 minutes prior to your appointment, so you’ll have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.

Cancellation Policy:

Should you need to cancel, please do so at least 24 hours in advance of your scheduled appointment. If you cancel with less than 24 hours’ notice, your credit card on file will be charged the cancellation fee. If you do not arrive at your scheduled appointment without providing notification, the service will be considered rendered and you will either be charged the full amount of the service or the cancellation fee, whichever is greater. Should you arrive late for a scheduled appointment and time does not allow us to perform some or all of your treatment, the full amount of the service or the cancellation fee (whichever is greater) will be charged to your credit card on file. The cancellation fee for B12 Injections is $10. The cancellation fee for all other services is $25.

Product Return Policy:

We think our products are the best and we think you’ll enjoy them just as much. But if you are unhappy with a product purchase from Allure, please return the unused item with a dated receipt within 14 days of purchase and we will gladly return or exchange the item. We cannot issue cash refunds. Unopened items returned after 14 days with proof of purchase will be refunded a store credit only. Due to health regulations, we cannot accept opened and /or used returns. Exception: A refund, store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product.

Service Return Policy:

All treatments and packages are non-refundable. Any unused services in your package will not be refunded.

Gift certificates:

Gift certificates are not redeemable for cash and cannot be replaced if lost or stolen.

Referral Policy:

Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the patient your refer purchases a treatment, you will receive a $10 credit to be used towards any service of your choice. It’s our special way of saying thank you for spreading the love!

Bridal Parties and Group Bookings:

We are more than happy to host your special event. While Botox and Peel Parties are our specialty, we welcome parties of any kind. Parties that meet a minimum of 6 guests receive exclusive discounts on our products and treatments. Please contact us for details!

Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.